Receptionist
£12.71 per hour
We are looking for a friendly, organised and enthusiastic Receptionist to join our team and play a key role in delivering the exceptional hospitality for which we are known. This is an exciting opportunity for someone who enjoys working with people, thrives in a varied role and takes pride in delivering service that goes above and beyond expectations.
What you’ll be doing:
- Welcoming guests with warmth and professionalism, creating an excellent first impression on arrival.
- Managing check-ins and departures, ensuring every guest receives a seamless and personalised experience.
- Handling reservations, telephone enquiries and email correspondence efficiently and courteously.
- Anticipating guest needs and responding to requests with care, efficiency and attention to detail.
- Managing payments, maintaining accurate guest records and supporting administrative duties.
- Handling guest feedback and resolving queries professionally and promptly.
- Supporting the team in creating memorable experiences that encourage guests to return.
What we’re looking for:
- Previous reception or customer service experience, ideally within a hotel or hospitality environment.
- A warm, welcoming and professional manner with excellent communication skills.
- Strong organisational skills and the ability to manage multiple tasks effectively.
- Excellent attention to detail and a proactive approach to problem-solving.
- Confidence using computer systems, with previous reservations or hotel management system experience desirable.
- The ability to remain calm, flexible and positive in a busy environment.
This role is based on 40 hours per week and involves shift and weekend work. Part time hours would be considered.
